Average Reviews:
(More customer reviews)I used this product just long enough to discover that the Mac version does not support rich content when converting Word .doc or .docx files to PDF.Internal links (cross-references to bookmarks in the same document), for example, are not converted.For that, I was told after several support calls, one needs the Windows version, which is supposed to come with PDFMaker for use in such conversions.
All that was several weeks ago.It took that long, working faithfully with the call center from day to day and from week to week to sort out (1) who I am - I had an older customer ID associated with a purchase made years ago, and it took several calls to figure out the customer ID under which my Acrobat 9 purchase was made; (2) make them realize that I'd uploaded my software destruction agreement as a prerequisite to the license swap that would get me the Windows version; (3) confirm shipment.The Windows version is due to arrive this week.All I can do is hope that I don't have to call back and start over at the beginning.
Adobe makes great products and is uniquely situated in today's ebook marketplace as the purveyor of PDF, the new preferred format for the Kindle DX.They won't have to do much to ride the wave of success built on quality and market positioning made all the more profitable by this new wave of good fortune.There isn't much in this mix to motivate a more efficient customer support organization, and it shows.
The call center people are very sharp and helpful but mired in a disjointed business model.They do the best they can.
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Product Description:
Adobe Acrobat Professional v 9.0 Mac
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